Resolve Issues Quickly | Helpdesk Integrated Troubleshooting Manual

The goal of customer support is to resolve the issue as quickly as possible so that the customer can return to using your product. In order to accomplish this, combine the benefits of customer self service with the benefits of a helpdesk to create one powerful customer support mechanism — a helpdesk integrated troubleshooting manual.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Self Service Enables Customers to Resolve Troubleshooting Issues

The purpose of customer self service and automated support is to put all of the information that a customer may need for troubleshooting in an easy to follow format. A helpdesk integrated troubleshooting manual provides customers the resource they need to delve into the troubleshooting process on their own.

Helpdesk integrated troubleshooting manual.
Helpdesk integrated troubleshooting manual.

Customers Need to Connect to a Helpdesk For Troubleshooting Questions

No troubleshooting manual covers every single thing that could go wrong or account for user error. That’s why it is important to offer a helpdesk integrated troubleshooting manual to allow customers to connect to a helpdesk and get answers to troubleshooting questions.

Customer Self Service & Helpdesk Support in One Tool

The customer support power of the helpdesk integrated troubleshooting manual lies in the fact that customers can easily proceed with either option: self service or helpdesk support. For many customers a blend of support is necessary, creating the need for a helpdesk integrated troubleshooting manual.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree