The goal of customer support is to resolve the issue as quickly as possible so that the customer can return to using your product. In order to accomplish this, combine the benefits of customer self service with the benefits of a helpdesk to create one powerful customer support mechanism — a helpdesk integrated troubleshooting manual.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Self Service Enables Customers to Resolve Troubleshooting Issues
The purpose of customer self service and automated support is to put all of the information that a customer may need for troubleshooting in an easy to follow format. A helpdesk integrated troubleshooting manual provides customers the resource they need to delve into the troubleshooting process on their own.
Customers Need to Connect to a Helpdesk For Troubleshooting Questions
No troubleshooting manual covers every single thing that could go wrong or account for user error. That’s why it is important to offer a helpdesk integrated troubleshooting manual to allow customers to connect to a helpdesk and get answers to troubleshooting questions.
Customer Self Service & Helpdesk Support in One Tool
The customer support power of the helpdesk integrated troubleshooting manual lies in the fact that customers can easily proceed with either option: self service or helpdesk support. For many customers a blend of support is necessary, creating the need for a helpdesk integrated troubleshooting manual.
[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]
