Best Practices for Providing Helpdesk Integrated Customer Service

You may already know that integrating a helpdesk with automated support combines to create a powerful mechanism for delivering customer service. However, are you sure that your business is following the helpdesk integrated customer service best practices?

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

To be sure that you are providing the level of customer support that your business is capable of delivering, review the following helpdesk integrated customer service best practices.

Best Practice #1: Provide the option to connect with a helpdesk.

As a customer moves through your decision tree or interactive guide, make sure that there is always an option to connect with a helpdesk.

Best practices for helpdesk integrated customer service.
Best practices for helpdesk integrated customer service.

Best Practice #2: Offer multi-channel helpdesk support.

Even if a customer is using automated support, they still may prefer to reach your customer service department by phone or over social media. Don’t limit the options in which your customers can receive support.

Best Practice #3: Utilize CRM in your helpdesk.

When a customer connects to your helpdesk for any reason, make sure that your agents are utilizing CRM to track customer problems and ensure that the issue is resolved.

If you haven’t done so already, make the necessary changes according to the helpdesk integrated customer service best practices as soon as possible to impact the customer experience.

For more of the helpdesk integrated customer service best practices, ask a customer support analyst.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree