If there’s one place to turn to for tips about customer support, it has to be the telecom customer relations bible. Learning from the experts and finding ways to apply their suggestions to your particular business is the intelligent way to improve customer support.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Tip #1: Automated support is essential.
If your company still does not offer some sort of automated support, you need to start at the beginning of the telecom customer relations bible. Incorporate creative customer support mechanisms such as decision tree driven user guides and interactive manuals.
Tip #2: Don’t abandon the helpdesk.
Once you have automated support systems in place, you may think that your customer support work is finished. The telecom customer relations bible, however, advises to find a way to implement a helpdesk into your support strategy. Combining the helpdesk and automated support together creates a positive customer experience.
Tip #3: Ask customers for feedback.
While you likely have a significant amount of experience and knowledge to contribute about customer support for the telecom industry, it’s still important to ask customers about their preferences. Because delivering excellent customer support is an on-going process, the telecom customer relations bible stresses the importance of listening to your customers to improve.
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