Assuming you developed the best software in the market. Customers are flocking to your company demanding instructions on how to install your software. What do you do? Remember without software installation manuals to give your customers, you give your competitors an advantage over you. That is not good for you and this is why you need to learn how to write good software installation manuals.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Begin by letting your customers know the content in your manual by creating an outline. The installation procedure should be the first thing to include in your outline. The procedure is what customers are looking for; your outline should guide them. Other things such as software purpose, descriptions may come last.
An outline is in point form, it’s time to detail software installation manuals. In your manual include computer requirements for instance where insertion of a CD is required. This is to let your customers know that they will need a CD or other appropriate materials.
Give your users a detailed description of the software you have developed. Explain to them why they should install it and the impacts of the software to their business improvement. Do not create software and give present it to the market without an installation guide, you will lose your customers.
We help you create world class software installation manuals for a great customer experience.
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