We need a user guides for software, online tools and nearly everything else we use in the work place today. Having a library with the proper troubleshooting guides and other user manuals can be a true asset to tackle the challenges we encounter.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
In this article, you learn how to create user manuals for anything people need- software, tools, etc.
Find out customer needs
Before you create software user guides, or a manual for other technology, make sure you know what customers want. Some customers, owing to their environments, need online user guides in form of video, or text. Once you have this figured out, you’ll be ready to move to this next point…
Understand process and create a journey + content
Know your product inside out through anticipation. This will not only help you to create a map which your customers use, but also allow you to provide real solutions for possible customer concerns.
Find best order for your user guide and publish
Your user guides should be chronological- they need to be in a certain order so as not to mislead customers. Have the user guides written well, proofread them properly and then, make them available alongside your product.
With Yonyx, your troubles creating or coming up with effective user guides for anything; software, telecom device or technology will end. Learn more about it here.
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