User guides are very important documents accompanying software. Yet, very few businesses really put value into coming up with them. In this article, we give you 8 guidelines you must consider for happy customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Always provide a physical user guide for your customers, rather than making them read a heavy, PDF.
- Ensure that the user guide maps with every aspect of the product
- Always have a one-page, quick start page for your user guides
- Avoid using marketing language in your software user guide.
- Always borrow writers from your software design team to ensure that the product is handled by people who truly know the software
- Always aim at creating a user guide as you create your product, rather than pushing it to the end when you’re preparing to ship
- Always think of all your users; language, eye vision and provide a guide that suits them all
- Always test the user guide on real people, in a real environment to gauge how efficient the guide will be in real life.
Yonyx is at the forefront of making sure all user guides you create offer real value for your customers. Click here to learn how Yonyx will improve your business.
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