A comprehensive knowledgebase is one of the keys to offering a great customer experience especially when it comes to self-service. One of the best ways to achieve this is to take advantage of the new technology interactive troubleshooting software.
We all know that customers expect to have the right information when necessary without waiting for your support staff to attend to them. If this is what they expect nowadays, the interactive troubleshooting software can offer you exactly what you need.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Many customers have become more tech savvy that they want to find information for themselves without talking to anybody or contacting support. With this new, innovative software – you’re not only reducing the number of people calling your support lines, you are also empowering your customers with information.
The interactive troubleshooting software allows you to have an efficient self-service system. It allows the customers to access your comprehensive knowledgebase with the right information, solution or instruction basing on the current situation they are in.
It is cost-efficient, time-efficient and can offer great customer service. It does sounds great considering the kind of digital world we are living today. If your company wants to deliver high quality support – your staff must be reinforced with technology that can lift some burdens off.
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