One of the main reasons why an interactive troubleshooting guide an essential part of running a business – particularly in the field of customer support is accessibility. It is an effective knowledgebase that can significantly enhance customer service and – possibly greater revenue.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
However, the interactive troubleshooting guide wouldn’t be of much use if your customers won’t use it. Therefore, you should make sure that the software is easily accessible and user-friendly. Since this is your comprehensive knowledgebase, its function is to offer knowledge and being accessible enough is a criterion.
This new technology – interactive troubleshooting guide – is often designed to be engaging and dynamic package. This will tell your customers that they can use it whenever they have issues going on with the product or service. It functions similar to a static frequently asked question page but more inviting and high yielding in terms of information.
Customers don’t have to find the information elsewhere because they can get immediate answers they need from this intuitive technology. It offers them a self-service tool, which is crucial in reinforcing your customer support lines. As a result, fewer people will be waiting for the next available representative. Not only this – your support staff can be more productive, as well.
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