How Does a FAQ Software Work as Part of Customer Management?

Customer self-service is now becoming more and more popular among companies today and since instant gratification is often the goal of customer management – the FAQ software is one of the best methods of self-service. This self-service FAQ software allows companies to effectively implement customer management.

It is dynamic and contains targeted information – designed to answer common issues and problems that may arise related to the product or service that the customers availed. The FAQ software is a method of customer management, which deals with various issues and solutions at multiple levels.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

It is your responsibility to keep this database updated on a regular basis – according to new problems or let your support staff explore the industry for problems even before they arise. This way, customers don’t have to hound your support lines all day long.

With the FAQ software, customer management becomes dynamic and a learning experience for both the customers and the company. This advanced technology is one of the best innovations for customer self-service. It is accessible 24/7 and is easy to operate.

How does it work?

The customer will select from the given choices one that is related to their current situation. This will give rise to another set of choices and it branches out until a working solution is found. If the problem persists and escalates, the customer can submit a support ticket – easy.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree