In the digital age, a remarkable change in technology is currently running towards perfection – the interactive FAQ that is used mainly to reinforce customer service. This technology is designed to meet the company’s needs for instant solutions for customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
This interactive FAQ system can help reduce the congestion of your customer service lines. And, here is how –
Gets rid of the waiting time – When customers call your support lines, they would have to wait for the next available representative to cater to their needs. With the interactive FAQ technology, you provide not only information but solutions to common issues – especially those that are simple enough for the customers to solve.
Improves the productivity of your staff – When some of tasks and loads are lifted from you, your staff can now focus on more important matters like monitoring other business aspects or looking for solutions to rather complex issues even before they arise.
Reduce the melodramatic handling of impatient customers – If customers have alternative means of solving their own problems, you wouldn’t have too much problem dealing with impatient customers. You’ve empowered them with information, which they can use to their advantage and yours.
Technology has given companies a way to be better – it is up to you to use it to become the best.
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