How a Helpdesk Integrated User Guide Improves the Customer Experience

by | Feb 27, 2014 | Automate Support, Customer Support

Like most businesses, you are probably trying to find new ways to improve the customer experience. Though there are a variety of techniques that provide results one sure way to improve customer support is by offering a helpdesk integrated user guide.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

What is a helpdesk integrated user guide? 

A helpdesk integrated user guide enhances the typical knowledgebase or FAQ that your company currently offers by allowing customers to connect immediately to a helpdesk.

What are the benefits over traditional customer support?

Traditional support tends to only use one channel of customer support. With a helpdesk integrated user guide, customers can begin the process through self service mechanisms before switching channels to connect to a helpdesk if they have questions.

Why will my customers like using a helpdesk integrated user guide?

Customers appreciate the opportunity to first try customer self service tools to resolve their issues, but ultimately they often still have questions during the process. The helpdesk integrated user guide provides customers with the best of both worlds as it combines customer self service and customer service into one powerful tool.

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Improve Customer Service using Decision Trees

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