Top Three Tips For Creating User Guides For Customer Self Service

by | Feb 27, 2014 | Troubleshooting

Many customers currently are going for companies that can provide real time solutions to their problem. Every company that is venturing into the self service world must therefore ensure it is an effective one.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Here are tips for creating user guides for customer self service:

Simplicity is one of the tips to use when creating a user guide for customer self-service. A user guide that is simple to read will not waste any time for customers. They will be able to understand each and every guide as written and grasp what they need to do to get to the answers of their query.

To some customers statements in the user guides might be very hard to grasp. Ensure you include images to make the statements clearer. With a user guide with images, customers do not need to call the company asking for further clarifications on a guide.

Lastly, ensure your user guide can be easily accessed. There are customers who are too busy and would prefer an online user guide sent to them through mail. There are also other customers that do not have time to log into the internet and would prefer to have it in hard paper. Ensure you make your user guide available all the time.

We can help you create great, interactive user guides your customers will love. Learn more here.

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