Using Focused Interactive Troubleshooting for the Computer Industry

An interactive troubleshooting system is very useful not only for the computer industry but also for other industries as well. How can this relatively new system help boost your company’s productivity?

Lift customer support burdens – With the interactive troubleshooting, a computer industry can actually cater to a huge number of customers who have simple issues and problems. Instead of dealing with similarly simple issues all the time, your support staff can be free from this “burden.”

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Find solutions to complex issues – When customers submit a support ticket, this may mean that their problems have already escalated into something far beyond the resolving capacity of your interactive troubleshooting, which is designed for the computer industry.

When this happens, your support staff can find solutions to these problems immediately after they arise or even before it happens.

Empowers your customers with information – This method of troubleshooting can offer your customers the information they need. Tech savvy customers are often hungry for information. If you offer them everything they need, things could become easier for both the company and the customers.

This way, customers can diagnose their own problems and fix them using the set of instructional articles, videos, audios or images found in your troubleshooting system.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree