How to Use Troubleshooting Software for Enhanced Customer Experience

by | Feb 26, 2014 | Customer Support, Troubleshooting

A business doesn’t remain unchanged over the course of years. Often, it can grow and change for the better. There are changes that are induced while there are those that have been forced by the industry. One of the changes include using a troubleshooting software that can possibly enhance the overall customer experience.

How can a company use this troubleshooting software to yield the highest possible rate in customer experience?

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Use it as alternative customer support. We all hate to wait and most (if not all) don’t like to call customer support often. If you offer your customers an alternative method to cater their needs such as this troubleshooting software, the better your chances are at enhancing customer experience.

Use it to gauge whether customers really follow instructions. Often, your support staff knows how much time should be spent each “item on the troubleshooting guide”. If this is the case, the support staff will know whether the problem really escalated or the customer just did not do as instructed.

Use it as a method of increased productivity. Everybody wants to be productive – most especially if you’re running a business. You wouldn’t want your staff to be swarmed by mundane tasks. The troubleshooting software can enhance customer experience in a way that it helps improve productivity among your support staff.

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Improve Customer Service using Decision Trees

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