Have you ever had to use a software user guide you didn’t even know how to use? Its because the designers created software without findability in mind. In this article, we teach you some of the most effective ways to improve the findability of information in your software user guides.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Always ensure that all information in your software user guides is arranged hierarchically
- Have an effective way to contrast facts and ideas about product by employing different color schemes, fonts, etc
- Always add a keyword index to direct users accordingly
- Always make sure that there is a glossary of hard terms accompanying your software user guide
- Have color coding to make navigation more clear
- Always ensure that there is minimal cross-referencing requirements throughout your guides
- Ensure that the helpline number is clearly shown on your software user manual
- Make sure you have a genuinely useful troubleshooting guide for your software
By using Yonyx, telecom companies, and their software counterparts, can create a great user experience for their products, by optimizing their self service customer experiences which include creating useful software user guides, troubleshooting manuals, software installation manuals, and product bibles. Learn more about how all these mix with your customer experience.
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