Technology has given businessmen a way to make things easier. An interactive installation booklet is more than just a knowledgebase or database for your company. It will contain important information that can fix or answer customer issues and questions.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
In fact, it can take your customer support to higher levels because it will act as an alternative and modern method of providing support.
Traditional customer support forces customers to wait until the next available representative to deal with their problems. Often, when customers buy a software or an application, it comes with a manual – a PDF document. This requires the customers to browse and read it thoroughly.
With the interactive installation booklet, customers only choose an item that they want to learn specifically in the installation of the software or application. This can help customers get started fast with the product they bought.
In addition, the interactive installation booklet will also contain information on the regular updates or troubleshooting methods when they encounter something wrong. Customers don’t need to call you or hound your support staff to assist them in the installation process.
The booklet will make a big difference that could significantly enhance customer experience – not to mention the fact that it is engaging, interactive and dynamic. It should be a learning experience for customers.
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