Related Article: How decision tree driven interactive guides bring smiles to your customer?
The use of influence diagrams in solving problems has been around for a long time. They can help customer support staff to plan different lines of action aimed at giving customers utmost satisfaction. Yet, just a handful of businesses, especially software companies truly make use of them to serve their customers best. In this post, we tell you why you should start using decision trees in your business.
Easy to use
Most people rarely have time to read written protocols, rules or guidelines when working on something urgent- say serving customers. Most prefer direct image diagrams or demonstrations they can use in a blink of an eye. A decision tree is one of the easiest tools you can use efficiently because it only lists a list of actions- with courses of actions at nodes. Considering that each node is thought out at first, tailoring the kind of response your customers get from a decision tree can be truly empowering and tailored.
Make work easier
Decision trees simplify your customer service departments’ work. This is more specifically when the customer is aware about the next courses of action beforehand. It can help avoid repetitions, haggling and subsequent bad experience on their side.
You can create optimal decision trees using Yonyx for greater customer satisfaction. Learn more about our decision trees today.
