Create Interactive Troubleshooting Guides That Are Robust

by | Jun 9, 2014 | CRM, Knowledgebase, Troubleshooting

Keep the customer's focus on the resolution when you create interactive troubleshooting guides

Keep the customer’s focus on the resolution when you create interactive troubleshooting guides

Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals have many features that help make this possible. However there are measures that authors can take to create interactive troubleshooting guides that get the job done.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

Incorporate comprehensive API and decision-nature architecture in to the mix. Using advanced vocabulary lets the guide talk to much. Instead, have the guide show consumers how to solve the problem. Gain and maintain attention with many of the interactive customer service manual features. Add some color and make the information explode off the screen. Keep this content manageable and sorted. Adding an attractive landing page with a lightning fast search bar is another great way to organize the material and reduce average handle time. Finally, utilizing Release 4.8 keeps the most pertinent information relevant and available.

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