How to Make Troubleshooting Telecoms and Software Easy

Software and other telecoms are quite challenging to deal with especially when they turn faulty or stop to function as they are supposed to. More so, for non technical customers, faulty software or telecoms can mean anguish to running customer care agents- in some cases, buying a replacement which is wasteful.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Troubleshoot telecoms effectively.
Troubleshoot telecoms effectively.

Explore self service

Businesses in telecoms and software industries need to take advantage of the power of self service as it can help them troubleshoot software or telecoms on their own at no extra cost to the businesses. With self service call center software, you can easily make it easy for your customers to help themselves without calling in.

Interactive troubleshooting guides

Using interactive troubleshooting guides, decision trees or multi media guides is one of the most effective ways to help your customers troubleshoot their software and telecoms. Have one of your best troubleshooters come up with a detailed troubleshooting manual which you can then use with your customers.

Yonyx is the answer

Yonyx is one of the most effective call center software with power to make your interactive troubleshooting guides as visible and user friendly as possible. Take advantage of our offer to transform your customer satisfaction scores while saving a lot of money.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree