Characteristics Of World Class User Learning Materials You Must Create

by | Feb 28, 2014 | Knowledgebase

Software development is one of the fastest rising industries in the world today. Many people literally spend their time, looking for things that make their work easier- software is the best bet. Yet, customer experience for the creators (software developers) can only happen with learned or informed clients.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Some of the most effective user learning materials developers and Telecom Company’s use include software installation manuals, telecom device troubleshooting manuals, user guides, and demos, etc. If you develop and sell software; here are three characteristics your user learning materials must have to be classified as world class.

 User friendly learning materials

Software companies need to create user guides customers find easy to use no matter where they are; they level of education or technical skills. User guides should be pretty straight forward for ease of use.

Built for learning

A mistake many software manufacturers make is create user manuals that are thin content. Customers can only refer to them; but not learn much. You need to create user learning materials where users actually learn a thing.

Motivational

The user learning materials should motivate customers to read, not drive them nuts. Keep things toned down in a user friendly fashion. In the end, you’ll be glad you did it.

We can help you come up with great learning materials to keep your customers happy and relaxed. Learn more about our self service optimization system here to create better software user manuals and guides today.

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