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Do you know that the knowledge base in your business can make your customer agents more productive? Research has shown that making your knowledge base available to your customer service agents before serving the same to customers on your website makes their work easier for the simple reason that some customers really don’t like to read.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

let your knowledge base stand out for your agents

IT Customer service platforms can save you thousands

Make your knowledge base interactive

Heavy use of text on your website, or intranet is not appealing to the eyes because most internet users skim or peruse through web written materials. The most effective way to get these people to effectively consume this information is to make it interactive; include links, photos, inforgraphics, embedded vides to break the monotony.

Using interactive knowledge base articles and guides can make your customers and agents happier to serve themselves.

Have your best create it

If one of your employees is best at doing something, troubleshooting a project, etc. let them be the ones to create the knowledge base that handles their parts. This is to ensure that whatever they say, or make others say, is the best they can master.

Our call center software can be used with interactive knowledge base from your best contact center staff for better self-service experience.

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