Customer self-service is driven by the knowledge base on your website. This is because when telecoms, TVs, phones, or other electronics breakdown, coming to your website is the core option for many. In this article, we tell you some of the mistakes to avoid when creating ideal knowledge base articles for your customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Creating monotonous content
One of the biggest mistakes you can easily see most people making with knowledge base articles, and user guides online is monotony. Some either use too much text, fat paragraphs, or huge content blocks that are unappealing to the eyes. The ideal way to create great knowledge base articles is to break the monotony.
Failure to take advantage of multi-media
Multi-media integration in customer care has presented business owners with the perfect opportunity to boost their self-service for much less- but with more success. Yet, only a small number of telecom or software companies use them to boost their self-service experience.
Luckily, using Yonyx can make your knowledge base articles more useful and effective with your customers, leading to greater satisfaction. Moreover, rather than have hundreds of how-to articles, Yonyx gives you the ability to check most common customer complaints that can assist you create fewer, stronger knowledge base articles that yield greater customer experience.
Let us help you boost your customer self-service experience today.
[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]
