The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Keep it real and deep
Give your knowledge base life to ensure that it communicates with the needs of the customers. Do not only focus on having well researched and personified kb articles on your website, animate, use imagery and lots of white spaces to entice your customers to consume it. This will make your customers smile.
Focus on the UX
The user interface where your customers find your knowledge base plays a very crucial role in their satisfaction and needs to be considered. Present your knowledge base in a way customers will love to interact with; they don’t have to scratch their heads to find information.
Yonyx is the only CRM you will require to make your customers smile. Take advantage of its unique blend with your knowledge base to please your customers.
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