Customers should be treated in a very delicate and sensitive manner. The minute they walk out of the door frowning, that is the last time to see them. It’s therefore up to you to make sure you bring them back and ensure they leave smiling everyday.
Here are simple charms that could give them a smile.
Effective customer care
Customers love to be served fast and effectively. Establish a good customer care center with additional sales and cashiers that do their work well. Agents who answer customer’s questions and give them extra information they require. Customers will definitely give the agents a smile on their way out. They will keep coming to you where you understand their importance and give them quick service.
Treat customers wisely
Advertisement of your products to customers is not enough to win them over. Add more information that will truly lure them into buying your products and not just mere advertisements. Give more convincing information to your customers. This will give them one impression; you are not just after making sales.
Appreciate your customers
Do this by giving them clocks, calendars, pens, branded t-shirts and candies on their way out. You will not experience loss by showing them how much you value them. They will smile for that little effort you make.
Serve with a smile
There are high chances for customers stopping at an agent who smiles. Customers will definitely return back the smile and approach the agent when they need to know about a product. Serving with a smile not only makes a customer happy but also increase profits.
Research has shown that customers are happier with self service, when that self service is easy to navigate.