Holiday seasons come with a lot of shopping. This also comes with a lot of customer experience dilemmas. To agents this means an increased work load putting his productivity in question. These tips will guide to learn how to boost call agent productivity during challenging times like holidays.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Prioritize
Since holiday seasons involve a lot of present buying and delivery. Most customer issues will arise here. Therefore let your agents give priority to the most asked questions and also develop suitable answers. This way work load is reduced while call center agent productivity goes up.
Embrace self service
By considering the number of cases an agent has to handle by the day during holidays. His productivity is in question as he handles same cases over and over but if you were to introduce an automated channel the question will be but solved. Self help avenues will not only be effective but will save time.
Prepare early
In days before holidays start, it’s vital to prepare I order to beat the increased work load that come with it. Compare your previous year experiences and make necessary adjustments with your agents.
We have a wide range of solutions which not only help your call center agents work faster and more efficiently, but also help customers serve themselves without calling in with simple problem. To learn more, click on the link below and learn how our call center solutions can help boost call center agent productivity at all times, including during holiday seasons.
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