Technology has enabled our lives to be a lot easier so it would be a total waste if you won’t take advantage of what technology has to offer you. So, why make things difficult if you can have a computer interactive FAQ?
This software can be implemented successfully in call center businesses in order to empower your agents to do more and go beyond expectations. This will result to higher customer satisfaction scores coming from happy and satisfied clients.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
What does a computer interactive FAQ do?
It pulls out only relevant information regarding a customer’s call. The call center agent don’t have to browse through hundreds or even thousands of articles in your knowledgebase just to relay the information to the customer who waiting on the line. This is not only time-consuming but will also give rise to other issues like irritated customers and inefficient problem resolution.
The computer interactive FAQ can be edited by multiple agents. This form of technology allows you to be more flexible and consistent at the same time because multiple agents can make changes on the knowledgebase and the information becomes immediately available to all agents who are using the same data.
So, why should a company make things difficult if it can take advantage of technology?
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