Category: Customer Support

The virtual call center script is more than a mere format for agents to engage customers. It is a narration that should be delivered with conviction. It is a foundation to deliver exception customer service, it is the virtual call center script. There are many attitudes and tactics that any call center agent can utilize to deliver…

Call center agents hold the upper hand in determining customer satisfaction for your business. This can be scary if you are not sure of their qualification for the job considering their interactions with your customers. To avoid a call center disaster in the offing, ensure your agents have the following. Yonyx enables organizations to create…

For your business to succeed, understand what customer satisfaction stands for. Most of the time, just because you are a business owner, you may assume you understand it yet you don’t. There is more to offering customer satisfaction than what you understand.  Here are three ways to help you understand and improve CSAT (customer satisfaction)…

A positive customer experience in any business is an indicator of good business. However what you fail to realize is that, that call center employee plays a very big role in ensuring this. To keep him happy doing this, here are three ways to guide you improve call center productivity. Have the right people to…

Call center employees hold the greatest responsibility for positive customer experience. This is an enormous responsibility considering what this department holds against any business. Keeping them happy and productive is no simple task but here are three ways to help you improve call center productivity. Yonyx enables organizations to create decision tree driven interactive guides…

Customer care support centers are important part of any business organization especially when it comes to first call resolution. Their performance is pegged on how well they serve customers who are the backbone of the business. Keeping the first call resolution under control is crucial and these four factors will promote it. Yonyx enables organizations to…

Every business should take an active role in improving the first call resolution for their customer support team considering that a recent survey showed that nearly 71% of your customers expect their problems to be resolved with one call. To help you make quick wins with increasing first call resolution, here are a few ideas;…