Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology. Automated support relies heavily on servers and web hosted interfaces. The theory behind automated support is that it is available at anytime from any location. Automated support is customer self-service that is efficient and proficient.
Call center agents and customer service representatives can only be available at certain times and know so much. Automated support relies on knowledge base operations and highly active nodes.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The chief difference between automated support and customer service, is that customers can service any need they have and sometimes arrive at a conclusion more effectively. With remote capability for mobile users, automated support features enhanced CRM plug-ins with a help desk integrated manual. Some other support networks feature comprehensive API to enhance deeper integration.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent
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