DECISION TREE DRIVEN INTERACTIVE GUIDES FOR CUSTOMER SERVICE

Like anything else, interactive customer support can take many forms, but the one that is the most useful by far is the decision tree. A decision tree is a tool used to find practically every possible solution to a problem in a systematic manner. It starts out with presenting a question or a problem before providing a few possible answers. Each of these answers have different possible outcomes, and eventually you have a large branching tree-like graph that provides every possible solution to your problem. Get consistent call cenYonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.er agents with Yonyx contact center solutions.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

There are a few benefits to having an interactive decision tree on your company’s website. First of all, it allows clients to learn the solutions to problems themselves while still providing them a step-by-step guide to help them get there. It also cuts down on the need for telephone hotlines or face-to-face customer service, two things that can be problematic at times thanks to miscommunication or a lack of knowledge on the part of the customer service representative. Finally, it provides all the possible answers to a question in the most straightforward manner possible.

Most decision trees can be added to customer support websites through the use of widgets, which are widely available online. Check one out for your company’s website to find out how it can benefit your customer support page.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree