2 Major Lessons To Learn In Customer Experience

All organizations strive to treat their customers well and giving them a good experience. To a few, once a customer leaves that is the end.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

The assumption that our customers are satisfied has misled many organizations and cost them a lot. Not all customers that leave the shop with a smile are happy. Probably they just don’t want to express themselves. This therefore creates a gap between an organization and the customer. But there is still a way to fill the gaps: learning from them.

Learn to read the reactions your customer shows when out of the shop. There can be positive or negative reactions from a number of customers. It is up to you to read their minds and see what to do about them. For instance, if you were a customer how would you react to being delivered the right product but large in size? The reactions clearly give you a message that your customer experience needs to be improved.

Another lesson to learn from customer experience is to never make a guess. A customer has that assumption that you know everything to do with a product or service you are offering. It is ironical that we tend to know more but wait until a customer asks a technical question about a product.

Learning something from how you run your customer experience will play a big role in your organization.

Yonyx will help your business serve the best customer experience through automated customer self service.

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree