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Social CRM – The Better Way of Doing Business Today
With the launching of social CRM, it has revolutionized what we think is a good way of doing business. Different companies have adopted new concepts of marketing and sales while keeping up with the current trend especially with the new CRM technology. Related Article: How decision tree driven interactive guides bring smiles to your customer?…
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3 Steps To Reinventing Your Customer Service
Currently customer service is one of the factors that customers consider very important. Statistics have shown that it is a factor that prompts one into stepping into a store that is miles away other than one next to the door. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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How Your Business Can Host A Perfect Customer Experience
A perfect customer experience is not hard to host especially for a business that has goals to achieve. But note that customer experience is one of the challenging things that a business struggles to achieve. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The reason…
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Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…
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Here are Some Great Customer Retention Strategies You Can Use
Let’s start off with a statistic, courtesy of the Harvard Business School: if you increase your customer retention rate by five percent, then you can expect anywhere from a 25 to 95 percent upswing in sales. That’s a very sobering statistic, and should function as a call to arms for businesses everywhere. So how exactly…
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Enhancing Business Functions with the Evolved Social CRM
Since the introduction of the Internet, the world of business has been changed drastically especially in the implementation of CRM system. Today, there are various communication platforms that are all useful in one way or another to enhance business functions, which gave birth to social CRM. Social CRM is just a name – in fact…
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It Doesn’t Matter What It Is Called, Social CRM is Always It
It may be a bit harsh to say – there is no such business function as social CRM but this is reality. As early as in 1990, businesses have implemented a CRM system (Customer Relationship Management). Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Its…
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Three Best Ways Poor Customer Care Can Really End
The number of businesses struggling with poor customer service is at an all-time high. Some customer care pundits blame customers for wanting too much done for them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But are there ways you can use to reduce poor…
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Motivate Your Employees To Provide Excellent Customer Service
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher level of service. In these situations, employees care about the…
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For When You Have to Tell a Customer “No”, Follow These Tips
For those of us who work in the customer experience arena, having to tell a customer “no” can be quite disheartening. We go out of our way to please them, and ensure they receive satisfactory service, and telling them the dreaded “no” goes against all that. But sometimes we have to say it—the trick is…
