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Social CRM Trends to Know About the Customer Experience for 2014
Social CRM is one of the creative customer support tools available for the purpose of enhancing customer experience and building a loyal customer base. Only with the use of social CRM will you achieve the goal of delivering a superior customer experience through creative customer support. Yonyx enables organizations to create decision tree driven interactive guides…
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The Dos and Don’ts of Social CRM From a Customer Support Analyst
Social media proves to be a great platform for marketing and relationship building with the customers. As a result, businesses should include social media as a part of their customer relationship management strategy. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Social CRM is a…
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Customer Experience | Understanding Where the Customers are at
Your approach to understanding where the customers are at is crucial in determining both the customer’s perspective and opinion. This enables your company to know whether you have met every reaction and need, which could result to gaining a positive customer experience. Where your customers are at has significant impact on all your business processes…
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Customer Satisfaction is Equal to a Positive Customer Experience
When you provide high quality service, initially customer experience may be considered positive but this does not automatically mean customer satisfaction is achieved. For instance, when a skilled representative answers the call of a customer, the initial impression would be positive but when it comes to the resolution process and the customer realizes that he…
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3 Incredible Ways To Improve Mobile Customer Service In Your Business
As the world continues to be hyper in technology, perception towards many things is changing. Your company cannot afford to ignore the strides made in the mobile devices sector as far as customer service is concerned. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Unlike…
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How to Use Social CRM to Expand Your Customer Base via Social Media
Social CRM is a fast catching trend that connects businesses to both existing and potential customers. With millions of people around the world joining the social networking bandwagon, social CRM offers immense opportunities to expand your customer base by delivering an excellent customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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How Your Business Can Master Your Online Customer Experience
As the world becomes more device driven, consumers now interact with their favorite brands at various stages of the buying cycle than long ago. But whether they’re simply researching on search engines, comparing products with others, etc. you can bet that your customers are sharing their experiences with others on social media. Yonyx enables organizations…
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Important Statistics to Know About Social CRM and Customer Support
More businesses than ever before are offering creative customer support through social media channels. If you don’t believe that social media has a major impact on the customer experience, let the following social CRM statistics change your mind. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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How to Use Surveys to Better Understand the Customer Experience
In order to improve the customer experience, you have to understand it first. Using customer satisfaction surveys is a great way to assess how your customer support is working and where you can make positive changes. If you avail the services of a customer support analyst, he or she will start by analyzing customer surveys.…
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What are the Best Practices in Social CRM that You Can Follow?
There is nothing more valuable than using social CRM and getting exactly what you expect. But, you should know how powerful social media really is. Once you understand the basics, you are now ready to use social media to its full potential. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
