-
Common Customer Support Mistakes and How to Avoid Them
Your customer support can either increase your reputation or completely destroy your business. If customers have bad experience when they contact support, they may leave your company completely. And, the worst thing that could happen is when they would tell everyone they know how bad your customer support really is. Yonyx enables organizations to create…
-
Why Social Customer Relationships Are Here To Stay
Naysayers in the customer relationship management industry have often predicted an eminent fail for social media as a relationship management platform. Some say the social media industry will soon hit its bubble burst, and will leave businesses counting loses. These analogies are far from the truth based on these facts. Yonyx enables organizations to create…
-
What is Your Business Process?
What can you do to learn more about and improve your business processes? Normally, we go through these routines without even thinking about what we’re doing or how it’s done. What’s the main reason for this ineffective behavior? It’s simply because that’s always the way it’s been done. To help continue this process in the…
-
Why Businesses Should Offer Quality Customer Support
Customer support is one of the most important departments in any forward looking business entity. This is because only businesses which care about what their customers get will survive in the future. Nevertheless, why should your business worry about the quality of customer care it gives to customers? Yonyx enables organizations to create multi-media flowcharts…
-
Delivering the Best Customer Support
The best customer support doesn’t necessarily mean implementing the most expensive system. Sometimes, being consistently above average is the key to being “amazing.” The key to delivering the best customer support is to exhibit appropriate courtesy and politeness, which seems to be common sense. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
-
How Employees Benefit From Self Service Information
Businesses wrongly assume that only customers benefit when self service is the default customer support strategy. Truth is, employees also benefit from the deployment of customer self service strategies like the publishing self service information online. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
-
Self Service Benefits To Customers
The number of businesses servicing customers through self service information is increasing fast. Serving self service information is pretty efficient and good for the customers. Here are some of the reasons why your company’s customer service needs to boost its self service information serving efforts- self service benefits. Yonyx enables organizations to create multi-media flowcharts…
-
How to Improve Your Customer Support System?
Failing at customer support will cost you millions of dollars. In fact, failing is not an option. You will be forced to keep improving your customer support system until you get it right. Businesses that are successful have offered excellent customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
-
Customer Service Isn’t Just for Big Businesses
Whenever business owners talk about their companies, the conversation is likely to head towards the difficulties business owners face with find and keeping good, loyal customers. Obviously, customers are the primary (if not only) source of revenue for a business, so you can see why it’s on everybody’s mind—especially with small business owners. Generally, people…
-
Customer Relations After a Sale
Common sense and years of research tells us that building on the relationships you have with existing customers is much easier and inexpensive than developing strategies to actively search for new customers. Most of the time large and small businesses have no problem with finding ways to attract new customers; however, many are terrible at…
