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Understanding Customer Relationship Management
Customer relationship management (CRM) refers to a set of procedures organizations use to not only record and organize customer relations, but also systemize and scale them for growth. CRM cuts across different cadres and groups-most of them touching on customer service, sales, invoices, call ins and so forth. If a business is able to understand…
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Why Does Customer Support Matters?
A lot of companies know that customer support is the basic foundation of improving their relationships with their customers. It has an increasing importance because of the following reasons: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. A good customer support…
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How Your Business Can Do Better Customer Service
The relationship between companies and their customers is the foundation upon which success is built. Fostering customer relationships in particular, is the winning dice because its focus is retaining customers. Whilst small enterprises find it easier to manage a small number of customers, large scale businesses are increasingly putting in place mechanisms to manage similar…
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Create A Business Policy to Improve Customer Relationships
With a business, unless you make it absolutely clear what you expect in terms of customer policy, you’re going to have to fall back on whatever the tradition or culture of your company is. We are a long way off from governments implementing federal customer service rules, so for now, the best thing you can…
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How to Make the Most Out of Your CRM System
Once you’ve successfully implemented your CRM system, the next thing you should focus on is how to make the most out of the system. Here are some tips you can follow: Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Train Your Staff…
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Three Top Reasons Why Customers Rule The Ecosystem
The way businesses run their affairs has been changing rapidly over the past few years- especially where customers are concerned. However, one thing has remained comfortably unchanged, or constant- the immense power of the customer. There is no enterprise that can survive the market forced without the customer. This was not the case a few…
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All About Your Process Flow
Your process flow is basically a generalized explanation about where and how one section of your service begins and then also where it ends. This is best described with the aid of a flow chart. The most important principal “chunks” of your service are explained in interconnected boxes (designated by solid lines). These boxes are…
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Modern Customer Relations With Self Service Information
Control over company product information, or service status has been moving towards the customer in the last decade. With the stark difference between what enterprises said and what real customers received, customers started doubting marketers for product information. Rather than head to businesses for product information, they trooped in their millions to sites like Yelp-…
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How to Know You have the Right CRM System
Have you implemented a CRM system for your company? If so, is it even the right one? Here are the indicators that you have the right CRM system: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Meets Your Budget Requirements It…
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Social CRM Demystified For The Enterprise
In recent years, social media and real time web technologies have changed how businesses and their customers communicate. Customers and enterprises can now communicate and coalesce more openly and simply. It’s to no surprise that the points of views, chats and opinions of customers and enterprises are in the public domain. As a business, this…
