Control over company product information, or service status has been moving towards the customer in the last decade. With the stark difference between what enterprises said and what real customers received, customers started doubting marketers for product information. Rather than head to businesses for product information, they trooped in their millions to sites like Yelp- which aggregated reviews from the customers about products.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
These incidences didn’t stop with Yelp or its ilk- social media sites like Facebook now do the same, in a real time fashion. Fortunately, enterprises now have the opportunity to “get in” and manage their customer relationships than they did with review sites- providing real time and assessed value to customers via self service information publishing.
Enterprises should take advantage of serving service information to their customers to make sure that their customers don’t get stuck when dealing with them. Serving effective self service information will not only help enterprises reduce negative customer reviews (because of misinformation), but will also help businesses achieve greater sales and loyalty from customers.
Your business can publish yonices in a way customer will love on whatever self service platform your company uses – cheaply.
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