Your process flow is basically a generalized explanation about where and how one section of your service begins and then also where it ends. This is best described with the aid of a flow chart. The most important principal “chunks” of your service are explained in interconnected boxes (designated by solid lines). These boxes are hopefully connected in a meaningful way that will better explain the process than with just words alone.
While this seems like a relatively easy process to understand, actually writing and implementing a flow chart can be a somewhat trickier. When it comes down to it, lots of employees will have no idea about the most important “chunks” of your process or where they fit in relation to one another.
The most important ability to have in your flow chart creation process is the ability to differentiate between mundane business procedures and those procedures which are vital to the survival of your company.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This flow chart method will be most effective if the services you provide are actually a set of predefined procedures already. Each flow chart box should have a short title and description of what is going on during this step of the procedure.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
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