Create A Business Policy to Improve Customer Relationships

With a business, unless you make it absolutely clear what you expect in terms of customer policy, you’re going to have to fall back on whatever the tradition or culture of your company is. We are a long way off from governments implementing federal customer service rules, so for now, the best thing you can do is draft your own in house.

It’s important that it’s easy to understand but most importantly, written down for anyone to see. It’s not enough to just randomly announce to your employees one day that there is a new customer service policy in place—rather you need to draft workers to help you write the policy themselves.

When doing this, it’s important to get employees from every department in your business because each group will look at the concept of customer service just a little bit differently than the others. Don’t forget to select departments that commonly don’t have much to do with customer service—sometimes they still have great ideas about what can be done to improve it.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree