Yonyx Posts

“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity,” – Leon Gorman Customer service is serious business and represents one of the pillars of modern commerce. A business that caters to its customers in every sense of the term can be called a well-oiled enterprise that…

“A self-service solution doesn’t mean you don’t offer customer service. On the contrary, self-service is a way to enhance,” – Shep Hyken Customer service is necessary to sustain and grow a business in an increasingly competitive world. A business can be a small or medium-sized enterprise or a sprawling transnational corporation; but both the entities…

“Truly listening is hearing the needs of the customer, understanding those needs, and making sure the company recognizes the opportunities they present,” – Frank Eliason Conversations are an important part of human society; the exchange of ideas and points of view acts as a lubricant that drives civilization forward. Similarly, the world of commerce can…

“Communication – the human connection – is the key to personal and career success,” – Paul J. Meyer Effective customer communication solutions represent an important aspect of conducting modern business. An enterprise needs to communicate with its customers regularly in order to do business. Modern commerce can use a wide range of technologies to communicate…

“Customer loyalty is priceless,” – Jeffrey Gitomer Every customer is important for a business and therefore the business enterprise has a duty to attract customers, serve each customer per his / her requirements, and build customer satisfaction; these are on-going processes wherein a business seeks to match its offerings to the desires and expectations of…

“Supporting customers through multiple channels is no longer an option for financial services organizations; it’s a necessity” — Sonny Singh The modern business enterprise has to cater to customers at every level to stay ahead of the competition. Multi-channel customer service offers options to customers to deal with enterprises; such service channels are a recent…

“Fundamentally, a mobile strategy needs to be based on the value to the end user and the enterprise,”- Dirk Nicol A business enterprise needs customers in order to grow and thrive. Traditional brick-and-mortar enterprises depend on shops, showrooms, and sales personnel to conduct business. This remains the classic model for commerce and connecting with customers,…

“Effective communications starts with listening,” – Robert Gately There is no doubt about the importance of effective communication in modern business domains. Communication can be in the form of speaking, writing, or body language. In the world of business, effective communication is a lynchpin in many areas including customer service, because the business that communicates…

“If people believe they share values with a company, they will stay loyal to the brand” – Howard Schultz This quotation is an apt summation of personal emotion and its deep connection with corporate ambition. Modern markets offer a surfeit of products and services, brands and branded products for popular consumption. Naturally, this leads to…

“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.”- Jim Rohn The quote above conveys the essence of conducting business with a human face. Customers and their business, help to keep a company successful and therefore, the…