Yonyx Posts

  • The Complexity of Customer Relationships

    “You can acquire some measure of knowledge from various research techniques, but nothing beats living, breathing, and feeling the same things your prospect (customers) do.” – John Jantsch Every business must cultivate meaningful, personal, and engaging connections with their customers. The closer a company can get to its customers, the better kind of experiences it…

  • Customer Referrals Are Not Easy to Gain

    “Referrals aren’t given easily. If you don’t take the time to establish credibility, you’re not going to get the referral. People have to get to know you. They have to feel comfortable with who you are and what you do.” – Ivan Misner Anyone running a business knows that it is no walk in the…

  • Getting Customers Interested in your Business

    “Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them”. – W. Edwards Deming There would really be no point starting a business if you are unable to get customers interested in it. A company may have a customer base but unless they buy…

  • Emotional Intelligence in Customer Service

    “Emotional intelligence, more than any other factor, more than IQ or expertise, accounts for 85% to 90% of success at work… IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional Intelligence can.” – Warren Bennis Businesses today can be successful or not depending on how effective their workforce…

  • Every Business Needs Customer Advocates

    “Advocacy can propel a brand unlike any other paid or unpaid media because it unlocks the networking power of one-to-one relationships with a key of trust.” – Rick Wion Every business needs customer advocates – there is absolutely no disagreement on this fact now. Customer advocates are those happy customers who are at the peak…

  • Customer Service as a Marketing Tool

    “Word of mouth is the most valuable form of marketing, but you can’t buy it. You can only deliver it. And you have to really deliver”. – G-Eazy Given the rapid and significant changes in the customer profiles and the business environment, it would seem strange that some companies still view customer service and marketing…

  • Do Customers Trust your Brand?

    “When your brand is strong and consistent, every image, piece of content, and advertisement reinforces your unique value.” – visage.co Do customers trust your brand? This is a question that every company, irrespective of size and industry must have a positive answer to – continually. Gone are the days when companies could rest on their…

  • Effect on Customers from Poor Website Experience

    “Good website practice and optimizing for conversion usually makes for good search engine optimization. These work together to ensure you drive quality traffic and can persuade that traffic to help you meet your business goals.” – Marc Ostrofsky Until some time back, a website was thought of as a simple marketing tool – a place…

  • Customer Data Management is Crucial

    “Master data management is a discipline that goes hand in hand with information governance. Forward-thinking organizations are instituting processes to gain agreement on roles, responsibilities, policies, and procedures surrounding the maintenance of a single view of the entities needed for conducting business and measuring its performance.” – Henry Morris There is no denying the importance…

  • Online Video for Customer Engagement

    “Video is no longer just a fun extra feature to stumble upon as they browse the web. Video, and particularly short-form video, is the thing that is bringing them to the web in the first place.” – videolinktv.com Online video plays a crucial role in enhancing customer engagement. Incorporating videos into decision trees can provide…

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