Yonyx Posts

“The golden rule for every business man is this: Put yourself in your customer’s place.” – Orison Swett Marden Wikipedia defines humility as “the self-restraint from excessive vanity, and can possess moral and/or ethical dimensions”. By this definition, it is obvious that humility in dealing with customers is an essential trait – without which customers would…

“Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. Everyone plays their part in contributing to the customer’s experience.” – Shep Hyken Creating best customer experiences for business success would be unthinkable and undoable for a company without active contribution from each person. The quote above explains…

“We Run After New Business But Leave Old Customers Always Satisfied.” – amusingfun.com It would seem that the key to stop customers from abandoning your company would be to do what the quote says – get new business, but never forget about existing customers and their needs. The fact is that many dissatisfied customers may…

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.” – Marilyn Suttle Every business wants to grow – and it is an essential requirement of staying competitive. However, there is a flip side to the growth – as businesses grow they…

“As you’ve noticed, people don’t want to be sold. What people do want is news and information about the things they care about.” – Larry Weber We are certain that no business or company would ever say that they have enough customers or that they would not want any more. After all more customers means…

“How can companies better connect to its customers? The answer is simple: Speak like people, not like machines… More and more, people are craving authentic experiences from the world around them, and that means a simple human-to-human connection. In our “user experience” world, this means when people use a website, software, products, etc, people should…

“When a bully is successful in his campaign of destruction on his victim, he will cause you to believe that you are responsible for everything that is happening to you.” – pinterest.com The quote above is equally relevant for those terrifying customers that have the ability to drive the relationship with the company to shambles.…

“A brand community is a business strategy…Online social networks can serve valuable community functions. They help people find rich solutions to ambiguous problems and serendipitous connections to people and ideas.” – Harvard Business Review Customer-company relationships have seen several changes and the most significant one seems to be that the interactions have moved beyond straightforward…

“Diversity and independence are important because the best collective decisions are the product of disagreement and contest, not consensus or compromise.” – James Surowiecki Technology has enabled businesses to spread across the globe. This means that its customers and the people that work in the company would be from different backgrounds, countries, races, beliefs, demographics –…

“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers, and business.”-Mark Sanborn It is human nature to resist change – for whatever reason. From a business perspective, customers resist change too and for a number of reasons. The top…