Yonyx Posts

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far”. Daniel Goleman In the last exposition, we spoke about…

“Find a way to be personal with your customers and connect with them on a human level.” – Andrew Reid Why is staying connected with customers (or anyone for that matter) so vital? We cannot repeat this often enough – customer needs and expectations change fast and unexpectedly, and without staying connected, it would be…

“A brand is what a business does, reputation is what people remember.” – Ted Rubin With the surge of social media and on-line business, it is obvious now that even one unhappy customer can ruin reputation. That one negative comment, post, picture evidence, or all of these would be enough to hurt a company and…

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve…

“Asking the right questions takes as much skill as giving the right answers.” – Robert Half When you meet someone for the first time, asking questions is inevitable – they are required to understand a person. Business relationships are the same. In order to build strong ones and sustain them, it is important to get…

“If you are building a culture where honest expectations are communicated and peer accountability is the norm, then the group will address poor performance and attitudes”. – Henry Cloud We know that not all customers are ‘equal’. Anyone running a business would, at some point experienced the ‘not so good’ aspects of their customers. Some…

“Whatever your business is, talk to your customers and provide them with what they want. It makes sense”. – Robert Bowman Customers are the lifeline of any company – the reason for its existence and survival.  Is it not important then, for you to help your customers in every way possible? Customers have many choices…

“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney We all know the ‘super powers’ that customers possess and the fact that they would be willing to use in favour of a company, if they are pleased with it. Many companies claim that…

“We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” – Jeff Bezos Customer demands are changing – fast. What may have been great service in the past, could now be less than average – something customers will…

“The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.” – Eugene B. Habecker Customer service is usually the ‘job’…