Yonyx Posts

“The only way to put out a social-media fire is with social-media water.” – Ramon DeLeon Every business needs customers but no business wants angry ones – even a single angry customer can wreak havoc in the company. Angry customers want everyone to know the poor experiences they have had with a company and unfortunately,…

“Customer service must be a philosophy in which all employees feel and act accountable for creating satisfied customers.” – Tom Reilly training It is natural for people to respond positively to friendly, kind, and welcoming situations and people. In the context of business, customers are more open and amenable to a company that exhibits these…

“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking, and don’t settle. As…

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker Even though customers may not always be right or nice, the fact is that they are indispensable for not only the success of a company, but also its…

“The real money is made selling more to existing customers”. – Yaro Starak Existing customers who are happy and profitable are possibly the best and most potent assets any company can hope to gain. It is the onus of a company to find ways to sell more to such customers to increase revenue, enhance profitability, and…

“You don’t need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve”. – Harvey Mackay In the last article, we mentioned the reasons for customer churn. The fact…

“If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them.” – Shep Hyken Anyone who works in customer service and business owners know that customer churn is possibly the biggest downside to their business. No one needs…

“It’s a lot less expensive to keep a loyal customer than to go out and acquire a new one”. – John Nee You should pat yourself on the back if there are even a handful of loyal customers in the larger customer base of your company. These are not easy to gain or retain and…

“Getting satisfied customers to post an online review is so much harder than getting that one customer who can’t be satisfied to post dozens of reviews around the web.” – V Miller Every business wants and more importantly needs customer testimonials and referrals. The power of customer testimonials can never be overemphasized – it is…

“The tactic here is that you give customers value now, and recover that investment over the course of their life. This is known as customer lifetime value.” – sweettoothrewards.com We know that customers love to feel special, important, valued, and exclusive. It would be great, to make them feel so from the start – make…