Yonyx Posts

“My one best tip for “Creating Customer Loyalty In Business” is build a genuine relationship with them that will make it difficult for them to desire to go anywhere else for business. By showing the customer that they come first, are sincerely valued and that they are being given loyalty, it should warrant a mutual…

“78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” – American Express Survey, 2011 In the current business scenario and within the realm of customer service, one instance of poor customer service is enough for a company to lose a customer for good. Part…

“Customer retention may be best supported by operational integrity. After all, when you think about your personal relationships as well as your business relationships, you tend to stick with the folks that are really good at showing they sincerely care about you, and doing what they say they’re going to do. It boils down to…

“People hate the commercialization of the holidays. They are looking for a better quality of life, not more stuff. We’ve done the survey for the past four years, and the results are fairly consistent.” – Eric Brown The quote above clearly spells out why customer service during holiday season is so crucial. It is a…

“Want to keep a customer for life, shock them with a random act of kindness or exceptional customer service experience.” – Melanie Dodaro Entertain your customers while they wait – simple yet exceptional customer service! Irrespective of how hard a business may try to avoid it, waiting for customers would inevitably creep in since immediate…

“A business that makes nothing but money is a poor business”. – Henry Ford The quote is possibly the sum of what customer service ought not to be. When companies focus only on profits and not customers, they deliver poor customer experiences. This in turn leads to customer dissatisfaction and would have them ‘sharing their…

“Profitability is coming from productivity, efficiency, management, austerity, and the way to manage the business.” – Carlos Slim A top and highly successful retail chain owes its success to the fact that it keeps its costs down through the robust implementation of various strategies. They have been able to reduce customer service costs and pass…

“Instead of using technology to automate processes, think about using technology to enhance human interaction.” – Tony Zambito Customer interactions are events, which can be both positive and negative. Either way they have a significant impact on a company and are great opportunities for learning. Learning through customer interactions would help a company to change…

“Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases”. – Simon Mainwaring In a highly competitive business world,…