Yonyx Posts

“Get comfortable being uncomfortable” – Jillian Michaels The subject itself may be a bit disconcerting but ask anyone who is running a successful business / considered as being successful and they will tell you that they were not afraid to being uncomfortable in business and in their life. In fact the discomfort has been one…

“Trust is built with consistency.” -Lincoln Chafee Consistency in business seems obvious enough to not need examination or be written about. However, many companies – both big and small – seem to err on this aspect and operate in a disorderly, mercurial and haphazard manner. This leads to operational inefficiency, serious customer service lapses and…

“It takes more than language to attract customers.” – Louise Lee To speak the customer’s language is not about learning many different languages in addition to the well-understood English language. To speak the customer’s language means that a company is able to convey its proposals, vision, goals and customer service ideals to its customers in…

“If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them.” – Shep Hyken The quote is very relevant especially for a company’s global customers. When a company’s main office is located elsewhere and the customers are scattered…

“Legendary service is one of the criteria that sets one company apart from its competitors. It’s the mark of a truly authentic company – you just can’t fake caring!” – Kim Garst Why does a company need competitor profiling in order to provide ‘legendary service’? The answer lies in the fact that unless a company…

“The foundation of excellence lies in the problem resolution process: listening, empathizing, apologizing, solving.” – Gallup.com With the rise of the internet, social media and a host of communication channels, each person connected via them is consistently communicating and reaching out to someone. This is obviously true of customers too and those companies that are…

“Longer posts usually perform better on every level.” – Neil Patel In this fast paced age where everything is available at the click of the button, especially information, you would wonder why we are speaking about long form content. In a high-speed environment and time of ‘instant gratification’ is it not better to have content…

“Resistance is thought transformed into feeling. Change the thought that creates the resistance, and there is no more resistance” – Robert Conklin The phrase “change is the only constant” is oft heard and repeated. However the resistance to change is also a reality and proves to be an extremely challenging and impenetrable problem and many…

“Top two reasons for customer loss: 1. Customers feel poorly treated and 2. Failure to solve a problem in a timely manner.” – Report by Harris Interactive In the previous exposition we spoke about the fact that customers leave when they feel they received slovenly treatment. Equally important is the fact that they expect timely…

“Remember whatever the medium is, it’s a human interaction.”- Daniel Post Senning Excellence in customer service is the foundation for every successful company and a very major portion of such service is about the way customers are ‘treated’ over the telephone. Poor telephone etiquette in business can and do have some serious consequences as a…