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Role of Emotional Intelligence in the Workplace
“Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That’s why they look alike”. – Daniel Goleman In the past when stress levels were lower and people seemed more at ease with themselves with those around them and the people they worked with, intelligence and capabilities were the traits that were…
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Importance of Customer Testimonials
“It’s because of this fundamental shift towards user-generated information that people will listen more to other people than to traditional sources.” – Eric Schmidt The dictionary defines testimonials as “a formal statement testifying to someone’s character and qualifications.” By its definition, such a statement from customers about the strengths and capabilities of a company would…
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Bridge the Gap-Customer Expectations and Service
“Service is a promise that cannot be seen, touched, or felt through any of our external senses.”- Jag Randhawa The face of the customer has changed significantly in the recent past – they have become more demanding and know exactly what they want and expect. Many companies have not been able to keep pace with…
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Benefits of Annoying Co-workers!
“Is the annoying co-worker in your office, the person you see in the mirror?” – KenOkel.com In life we come across all kinds of people, so it is a given that difficult people are a reality. In the workplace especially everyone just has to deal with annoying co-workers because they too abound and seem to…
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Effective Leadership Essential in Business
“Leadership and learning are indispensable to each other.” – John Fitzgerald Kennedy Effective leadership is the oil that lubricates the company’s ‘machinery’ and ensures the smooth movement of any business. Without effective leadership it would be tough to maintain order and direction, which are so essential in business. The behaviour and influence of leadership is…
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Exit Interviews – A Way Forward to Retain Employees
“Clarity creates control. Most employees know what they don’t want – fewer know what they really do want.” We have delved into the realm of a company’s responsibilities towards their ‘first customers’ – their employees. We covered employee friendly processes and even great on-boarding to create a lasting impression on new employees, how the costs…
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Effective On-boarding – Essential for New Hires
“If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it, you almost don’t have to manage them.” – Jack Welch We have spoken previously about the criticality of preventing employee attrition but also added that hiring new employees will also be a…
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Employee Attrition – Serious ‘heartburn’
“You can’t afford to lose too many people. It’s not cheap, and that’s where a lot of your profit goes.” – gallup.com No form of losing is pleasant and especially losing resources / assets in business. It is a known fact that customer and employee attrition causes some serious ‘heartburn’ for any company. Anyone in…
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Email Etiquette in Business
Photo by Miguel Á. Padriñán “An email can make or break a potential opportunity for you, so send and respond to them wisely.” – Leila Lewis Office etiquette can either make or break a business. In the large spectrum of business etiquette, email etiquette is one of the most overlooked, despite its importance in communication.…
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Important to Measure Quality of Customer Service
“To keep a customer demands as much skill as to win one.”- American Proverb Irrespective of what we write on, we always emphasize the need to have a certain standard of quality of customer service and how important it is to measure this quality. Rightly so – since customer service is probably the single most…
