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Working Seamlessly within a Diverse Workforce
“Overcoming barriers to performance is how groups become teams.”- Anonymous Even at the risk of sounding repetitive it must be said that digitization and globalization has shrunk the world. Virtual communication and teams have become a reality since companies now can reach out to customers and target audience across the globe and boundaries don’t seem…
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Competitive Edge is for Small Businesses too
“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage”. – Jack Welch As the quote suggests, competitive edge is that advantage which even small businesses must have. If your company / business is flourishing, is huge and well-known, you already have a bit of an edge. For…
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Creating a Positive Mind-set for Business Success
“Positive thinking is expecting, talking, believing, and visualizing what you want to achieve. It is seeing what you want, as an accomplished fact.” – Remez Sasson A positive mind-set is not just a fad or ‘teaching’ of some management guru that you can choose to ignore. Cultivating and enhancing a positive mind-set does not only…
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Creating Leaders from your Employees
“I start with the premise that the function of leadership is to produce more leaders, not more followers.” – Ralph Nader Some believe that leaders are born while others believe that it is possible to make leaders of ordinary people. In the current business environment, companies cannot afford to wait around to hire someone who…
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Failing to deliver Great Customer Experiences
“78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” Source: American Express Survey, 2011 To deliver great customer experiences, the change must begin within the organization and must be targeted at internal process, strategies and employee guidelines. Companies have no choice but to become…
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Talking Down to Employees and Others
“People who look down on other people don’t end up being looked up to.” – Robert Half For any business or even individual to be successful and be known and liked, it is important to get along with others and promote goodwill for the business and oneself. A disdainful and contemptuous attitude is not tough…
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Employees as your Brand Ambassadors
“When employees are happy, they are your very best ambassadors.” – James Sinegal A company is known by its brand. This makes the brand one of the most valuable strengths of a company and will allow the company to be positioned distinctly in the crowded market place. The brand is what ‘speaks’ to customers and…
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Divorce the Bad Customers
No I have not lost control of my mind! I know what you are thinking – the constant banter of how tough it is to sustain customers and then this exposition which actually says that is alright for a company to divorce the bad customers! Customers and business don’t grow on trees or fall from…
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Hire and Retain the Best Talent for Success
“Retaining and attracting high-performing talent is a top priority for sustaining excellence.” – Laurita Thomas Sustainability and success of a company depend on its customers – internal and external. Without either, there really is no company. With the surge in new companies, being able to hire and retain the best talent in the market is…
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Your Company’s Website is the Best ‘Employee’!
“Websites promote you 24/7: No employee will do that.” ― Paul Cookson This quote is the best way to describe the importance of your company’s website. It is always out there working silently to promote your company and its brand and products. Your company’s website really is your best asset and the only ‘employee’ working…
