Yonyx Posts

“You manage things. You lead people.” – culcgooda.wordpress.com Every successful company will and must have a mix of managers and leaders. Some individuals, will belong to one or other group, while others will be both. Whatever the mix, the fact is that a business should have both. Between managers and leaders, managers are supposed to…

“If you don’t care, your customer never will.” – Marlene Blaszczyk How many times have you witnessed great service, a lot of attention and loads of care from a newly set-up company or store? You are made to believe that this is how it will remain as long as you are a customer and then…

“Customer centrism and usefulness requires playing the long game, and attempting to achieve unprecedented relevancy.” – Jay Baer The dictionary defines a mind-set as “the established set of attitudes held by someone”. Going by this definition, customer centricity is a mind-set too. It is about having the right attitude towards your customers, your employees and…

“A Brand is not a product or a promise or a feeling. It’s the sum of all the experiences you have with a company.” – Amir Kassaei According to the quote, unless your customer has an uplifting experience with your company and its brand, you can be sure that you are doing something wrong. The…

“eMarketer predicts that by 2016, mobile with represent$87 billion, or about a quarter of all ecommerce sales.” – The New York Times This is serious business – not having a mobile friendly website could mean that you are not and will not become part of the huge business mentioned in the quote above! The reason…

“Hashtags can make the difference between being lost or found online.” –inspiretothrive.com Hashtags or the tic-tac-toe sign # before a word or phrase and have taken on great significance to act as a keyword for the content put up on social media and other visible platforms. Hashtags are important – as people have now discovered…

“Any sufficiently advanced technology is indistinguishable from magic.” – Arthur C. Clarke We have spoken at length about customer service, websites, social media sites and information available on the internet. All these together can be put together as great use of technology and every business and person needs to invest in technology if they are…

“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles”. – Azim Premji True every business owner would like to keep control over every process, function and every minor aspect of company and are even able to manage that for…

“Knowledge management will never work until corporations realize it’s not about how you capture knowledge but how you create and leverage it.” – Etienne Wenger It should suffice to say “Knowledge is Power” – but we need to go beyond that to tell you that it becomes easier to build a strong business through knowledge.…

“Competition is always a good thing. It forces us to do our best. A monopoly renders people complacent and satisfied with mediocrity.” – Nancy Pearcey Just the sound of the title has left you smiling right? Us too! However to ensure this happens, your company would need to be relentless and even aggressive in getting…