Yonyx Posts

“Leadership means facing challenges head-on” Just because customer service is challenging and poses a number of situations that prove daunting even to the most seasoned professional, you cannot let your customer service endeavours become an extra or a second thought. The first step to managing customers is the understanding that customer service is challenging and…

“Treat your customers like they own you. Because they do”. – Mark Cuban What is implied by this quote is scary but true. Each person in business and every company probably knows this to be a fact but some ignore it for reasons best known to them. When you ignore some key facts with regard…

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems”. – Stephen Covey As a customer focused company, you know the importance of giving the customer what they want. Customers most importantly expect to be listened to and…

“Business is about the science of quality management – the science of getting happy customers and keeping happy customers.” – Allan Aanonson Every business and company needs customers who are more than willing to provide repeat business and also refer people they know. How many companies can instantly answer the question are your customers happy?…

If you do not intentionally include, you unintentionally exclude.” – Neil Lenane With social media and the internet, no place seems too far, no business seems out of reach and no customer seems unattainable. Businesses are exceedingly appreciating and respecting customer diversity as technology brings countries, communities and people closer together – at least virtually.…

“In the not-so-little mind of your customer, consistency is absolutely essential for delivering a world class Customer Experience.” In the vast and crucial realm of customer service, it is essential that companies fully understand what goes into making each customer experience world class. Speculation does not work in Customer Experience since customers know exactly what…

“Very few people use landline phones for much of anything. So when you talk about things like online chat and social media messages and emails, what you’re really talking about is the full extent of human communication”. – Glenn Greenwald We have discussed previously that live chats are adding that ‘something extra’ to businesses when…

“It is not the answer that enlightens but the question”. – Eugene Ionesco Customers have loads of enlightenment then (according to the quote)! They constantly ask questions and dealing with the tough questions from customers can be quite intimidating. Unfortunately for most customer service representatives, being in the line of fire of these tough questions…

“For good ideas and true innovation, you need human interaction, conflict, argument, debate”. – Margaret Heffernan Despite the fast moving world and the upgraded technology creating possibilities of minimizing human intervention in a number of realms, for businesses to run smoothly they must interact adequately with their customers. The most apparent and obvious way for…

“Give trust, and you’ll get it double in return” – KEES KAMIES Running a business is a tough job. It requires gumption and the trust of people who work with you and buy from you – your customers. Unless customers like you and can trust you, it is unlikely that they would continue to do…