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Making Training Effective
<i>“It’s all to do with the training: you can do a lot if you’re properly trained”. – Queen Elizabeth II</i> We all know that customer service is a constant and hence keeping the standards up to the mark is extremely essential if you wish to please your customers. Like every aspect in business, this too…
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Customer Focus is not a Fluke
“Our main business is not to see what lies dimly at a distance but to do what lies clearly at hand.” – Thomas Carlyle If businesses are unable to see what is right in front of them, they will unlikely be able to see what lies even in the immediate future. For any business to…
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Keep your Customer Service in Shape
“In a world where people are choice rich and time poor, it is more important than ever to win, delight and retain your customers to ensure that your business thrives for years to come.” – Paul Beesley This is a great quote – it lucidly and succintly describes the customers of today and what companies…
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Managing Customer Service on a Tight Budget
“We have always found that people are most productive in small teams with tight budgets, time lines and the freedom to solve their own problems.” – John Rollwagen Even the largest conglomerates and giant corporates face problems – varying degrees and kinds but these problems may not exactly interfere with customer service. It is smaller…
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Dealing with Customer Expectations
<i>“Every customer that comes to us will have different levels of expectation. Ultimately, our aim is to exceed their expectations much better than what our competitors can provide.” – Byon Ong</i> We know that no two customers are alike for a number of reasons – customer expectations being amongst the top differences. Even if customers…
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Do your Customers see Value?
“Unique Value Proposition: A single, clear, compelling message that states why you are different and worth buying.” – Steve Blank It’s no secret that customers are getting a lot more attention than before and companies are continually seeking to accommodate fresh expectations and demands from them. There really is no other choice since customers now…
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Your Customer is leaving
“It’s not like a promotion to try to get new customers to the service; it’s a tool to try to get customers from leaving the service.” – Bob Elek In the harsh business world companies struggle to gain new customers and retain the current ones since that’s the only way to become and remain profitable.…
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Get Moving – Customers Expect Speedy Service
Technology and digitization has made the ‘virtual world’ move fast. Companies that have aligned their customer service with this dizzying pace have been and will continue to attract potential customers and retain the business of current ones. Speedy service in fact is now becoming a distinctive feature for any company. There is no dearth of…
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Are you irritating your Customers?
If your answer to the question in the title is yes, you may as well shut shop now and save yourself unnecessary expenditure, since your customer will eventually leave you. No customers, no business. It has been researched and revealed that like all aspects of business customer service too is riddled with ‘fancy’ words and…
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So much talk about Customer Metrics
“You must earn the right to continued relationships with customers.” – Jeanne Bliss For companies to be successful they must know what customers want. The best way to truly understand what customers want is by asking them, getting their feedback. Customer metrics are those indicators and statistics that put together and sum up the feedback…
