Yonyx Posts

“Nobody raves about average.” – Bill Quiseng There is no dearth of information, no paucity of technology and as for companies, they are everywhere. Customers just love the attention they are getting and so obviously are increasingly demanding experiences that would be the difference between satisfaction and delight. Merely satisfying customers is no longer a…

“You’ve got to want to be in this incredible feedback loop where you get the world-class people to tell you what you’re doing wrong.” – Bill Gates When you run a business, feedback becomes an indispensable part whether you ask for it or not. If customers are satisfied they may not say so often, but…

“What gets measured gets done. And what gets recognised gets done again – and even better”. – Robert Crawford Great – you have managed to make customer service the top priority and number one goal for your company. `But how do keep it sustainable? Have you developed ways to know your customer and devised ways…

“A sale is not something that you pursue it is something that happens to you while you are immersed in serving your customer”. – Unknown Customers expect that every interaction they have with your company is pleasant and memorable. These experiences are what help to shape the opinions they have of your product and company…

“Technology and social media have brought power back to the people”. – Mark McKinnon It’s true – social media is exerting a kind of power that no one thought possible. Sometimes however, it could prove unpredictable and overpowering for businesses by being used as a nucleus by customers to spread negativity. Smart businesses channelize social…

“Unless both sides win, no agreement can be permanent.” – Jimmy Carter Conflict is a reality. It is a fact of life in the workplace, in homes, in relationships and with customers. Conflict is not necessarily a bad word but letting it intensify in to personal animosity is bad. It must be resolved for things…

“If you would persuade, you must appeal to interest rather than intellect.” –Benjamin Franklin Does not this quote sum up what effective customer service is all about? Using persuasive skills while dealing with customers is to address their needs, wants and their emotional side in an attempt to keep them happy and gain profits for…

“Be a customer service role model. Regardless, of what you do for your company, be that person that everyone admires and wants to emulate”. – Shep Hyken Before delving in to the duties of customer service staff, it would behove us to define customer service. We all know in practice what it should be and…

“Don’t ever doubt in the customer service business the importance of people and their attitudes”. – Southwest Airlines CEO Herb Kelleher Things can go seriously wrong in a company if customers get upset and decide to speak ill of the company and also take their business elsewhere. It is absolutely essential that companies focus on…

‘77% of employers says soft skills are equal to hard skills in importance’. – Aol.com We’ve all heard – work hard, party harder! Hard obviously seems the way to be and therefore better. In customer service, we would think, having the requisite soft skills will have a better impact on customers. Soft is often associated…